Dr. Will Miller


Dr. Will Miller is Executive Director of Institutional Analytics, Effectiveness, and Strategic Planning at Jacksonville University. Most recently, Dr. Miller served as Assistant Vice President of Campus Adoption at Campus Labs, a higher education technology and consulting firm. During his time at Campus Labs, Dr. Miller leveraged data best practices to help campuses across the globe make strategic, data-informed decisions. Prior to Campus Labs, Dr. Miller served four years as a faculty member, senior administrator, and the SACSCOC liaison at Flagler College, where he oversaw the campus-wide outcomes assessment process, as well as planning and institutional research activities. Prior to joining Flagler, he held faculty positions at Southeast Missouri State University, Notre Dame College, and Ohio University.

As an educator, Dr. Miller draws on his perspective as a public intellectual to engage students in courses on political science, public policy, program evaluation, and organizational behavior. He earned his master’s degree in applied politics from the Ray C. Bliss Institute at The University of Akron, where he also earned his doctorate in urban studies and public affairs. He holds both a master’s degree in political science and a bachelor’s degree from Ohio University.

 A forward-thinking data analyst and dynamic speaker, Dr. Miller presents at professional conferences focused on higher education, institutional research, and political science. Whether analyzing public opinion data from central Asian nations for the U.S. Department of State, assessing the inner dynamics of the Republican Party in the era of Trump, or creating models for effective, inclusive strategic planning, he aims to provide relevant, actionable data to relevant stakeholders. As a prolific author, Dr. Miller has written for outlets including Political Science Quarterly, Inside Higher Ed, Journal of Political Marketing, and Times Higher Education, in addition to authoring multiple books and book chapters in published works.

 Dr. Miller has served as a strategic advisor to elected officials, agency administrators, and social service agencies. His scholarly pursuits focus on assessment, campaigns and elections, polling, political psychology, and the pedagogy of political science and public administration.


Will is a can-do guy whose level of service and engagement exceed my expectations.

“Will was exactly what we needed and wanted in a facilitator. He quickly determined our needs and campus culture, and he honestly felt like a member of the family by the end of his second visit. He is directly responsible for the possible success this plan may lead us to. More importantly, he helped guide our president through his transition and has situated him in a much better place on campus. We are so thankful for your partnership.”

— Senior Administrator at Chesapeake College

During Will’s time on campus, he revolutionized our use and understanding of data.

“Prior to Will’s arrival, our data collection processes were scattered at best. No one had a good idea of exactly what lived where and who was ultimately responsible. He was able to help us quickly inventory what data we had, what data we needed, and what cleaning needed to occur. Then—even more importantly—he actually went office to office and made sure everyone was able to use the data to assist their work. His departure left a clear void.”

— Senior Administrator at Flagler College

Will helped our faculty see the bigger picture; they better understood what we do and why we do it after his visit.

“Will’s delivery and approach helped our entire campus community get a better sense of how assessment can actually improve our pedagogy and help our students be positioned to succeed. Rather than seeing SACSCOC as a compliance requirement, he beautifully explained how institutional effectiveness is actually about continuous improvement.”

— Senior Administrator at Oakwood University